ong777 Privacy Policy – How We Handle Your Data

ong777 ("ong777", "we", "us", or "our") operates the online gaming platform accessible at ong777.vu, providing live casino, sportsbook, slots, poker, and related gaming services to adult members, primarily in Malaysia. ong777 acts as the data controller in respect of personal data collected through the Platform.

This Privacy Policy applies to all personal data collected through the ong777 website, account registration process, customer support channels, and any other interaction you have with ong777 as a registered member or visitor. It should be read in conjunction with our Terms & Conditions.

If you have any questions about how ong777 processes your personal data, you may contact our support team via the 24/7 Live Chat feature inside your ong777 account dashboard, or by email at [email protected].

ong777 collects personal data from you in the following categories:

ong777 uses the personal data it collects for the following purposes:

• Account administration: To create, maintain, and manage your ong777 member account, including processing login authentication and account security measures.
• Transaction processing: To process deposits and withdrawals in MYR via your chosen payment method (Maybank, CIMB, Public Bank, Touch n Go eWallet, or Boost), and to maintain accurate financial records.
• Identity verification (KYC): To verify your identity and age in compliance with our international gaming authority licensing obligations and anti-money laundering requirements.
• Service delivery: To provide access to games, sportsbook markets, promotional offers, and all other features of the ong777 Platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, collusion, money laundering, underage gambling, and other prohibited conduct.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and to administer responsible gaming tools including deposit limits and self-exclusion.
• Customer support: To respond to enquiries, resolve disputes, and provide account assistance via our 24/7 live chat and email support channels.
• Legal and regulatory compliance: To fulfil obligations imposed by our international gaming authority licensing conditions, applicable anti-money laundering laws, and data protection regulations.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — subject to your communication preferences as set in your account dashboard.
• Platform analytics and improvement: To analyse usage patterns, optimise platform performance, and improve the overall ong777 member experience.

ong777 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the ong777 Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and our international gaming authority licensing conditions, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where required. You may withdraw consent to marketing at any time via your account settings or by contacting support.

ong777 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Service providers: Third-party payment processors, KYC verification providers, fraud detection services, cloud hosting providers, and IT support vendors engaged by ong777 to provide services on our behalf. These parties process data only on ong777's instructions and under contractual confidentiality obligations.
• Regulatory and law enforcement authorities: Where required to do so by applicable law, court order, or our international gaming authority licensing conditions, including AML reporting obligations.
• Game providers: Game platform providers integrated into the ong777 lobby (such as live casino streaming studios) may process limited session data necessary to deliver the game. These providers operate under their own data processing agreements with ong777.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of ong777's assets, personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections.

Beyond the above, ong777 will not disclose your personal data to any third party without your express consent, except where required by law.

ong777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for such longer periods as are required to comply with legal, regulatory, or licensing obligations.

For active member accounts, personal data is retained for the duration of the account relationship. Upon account closure, ong777 will retain transaction records, KYC documentation, and gaming activity data for a minimum of five (5) years to comply with AML and gaming licensing record-keeping requirements. Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.

Customer support records, including live chat transcripts and email correspondence, are retained for a period of two (2) years from the date of last interaction, unless a longer period is required in connection with an unresolved dispute.

The ong777 Platform uses cookies and similar tracking technologies to operate core platform functions, maintain your logged-in session, remember your preferences, and analyse usage patterns to improve the platform.

Categories of cookies used by ong777 include:

• Strictly necessary cookies: Required for the Platform to function. They enable session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Enable personalisation features such as language preferences and display settings.
• Analytics cookies: Used to understand how members interact with the Platform — page visits, game lobby navigation, and session duration — to guide product improvements. Data is aggregated and does not identify individual members.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the ong777 Platform. ong777 does not use third-party advertising or tracking cookies to build behavioural profiles for external advertising networks.

ong777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and ong777's servers;
• Encryption of sensitive data fields (including password hashes and financial identifiers) at rest in our databases;
• Role-based access controls restricting internal access to personal data to authorised personnel with a legitimate need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication for administrative access to production systems.

Notwithstanding the above, no internet transmission is entirely secure. ong777 cannot guarantee the absolute security of data transmitted to or from the Platform. You are responsible for maintaining the security of your own ong777 login credentials and should notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Subject to applicable law and our regulatory obligations, you have the following rights in respect of the personal data ong777 holds about you:

To exercise any of these rights, please contact ong777 support via live chat inside your account dashboard or by email at [email protected]. ong777 will respond to verified requests within thirty (30) days, subject to applicable legal limitations.

The ong777 Platform is strictly for adults aged 21 years and above. ong777 does not knowingly collect personal data from persons under 21 years of age. If ong777 becomes aware that an account has been registered by an individual under 21, the account will be closed immediately, the data will be deleted (subject to any mandatory retention obligations arising from the detection of underage access), and the matter will be reported to our licensing authority.

If you believe that a minor has registered an account on the ong777 Platform, please contact us immediately at [email protected] so that we may take prompt action.

ong777 may transfer personal data to countries outside Malaysia in connection with the operation of the Platform — for example, to cloud hosting infrastructure, payment processing partners, or game provider servers located in other jurisdictions. Where such transfers occur, ong777 takes steps to ensure that adequate safeguards are in place to protect your personal data, including contractual data protection clauses with service providers and, where applicable, reliance on adequacy determinations.

By registering an ong777 account, you acknowledge that your personal data may be transferred, stored, and processed in countries outside Malaysia in connection with the provision of ong777's services, subject to the safeguards described in this section.

ong777 reserves the right to update this Privacy Policy at any time. Material changes will be notified to members by posting an updated version on the Platform with a revised "Last updated" date. Where required by applicable law, we will seek your renewed consent before processing your data under materially revised terms.

It is your responsibility to review this Privacy Policy periodically. Continued use of the ong777 Platform following publication of an updated Policy constitutes acceptance of the revised terms, subject to any mandatory consent requirements.

For any questions, concerns, or requests relating to this Privacy Policy or ong777's handling of your personal data, please contact us through the following channels:

• 24/7 Live Chat: Available inside your ong777 account dashboard — the fastest way to reach our support team.
• Email: [email protected] — for written correspondence and formal data subject requests.

ong777 will acknowledge receipt of data subject requests within five (5) business days and respond substantively within thirty (30) days, unless the complexity or volume of requests necessitates an extension, in which case we will notify you accordingly.